All rug care is carried out by our sister company – Oriental Rug Spa – please click here to be taken to our dedicated rug care website.
RUGS – Cleaning vs Washing
There is a difference between ‘cleaning’ and ‘washing’ rugs. Oriental and Persian rugs can be a huge investment and need to be cared for accordingly. Harmful grit can accumulate deep down, cutting away at the fibres, eventually wearing rugs out. The only way to effectively remove the deep-down soil is to have the rugs cared for off-site with the appropriate equipment. Cleaning rugs in-situ means that the damaging soil will still be at the base of the fibres during the cleaning process. The soil will turn to mud when wet, extending drying times, risking colour bleed, and in the long-run causing dry rot in the cotton foundation. Rugs cleaned in the home will not be rinsed properly, leaving re-soiling sticky residues in the fibres. Cotton fringes need to be dried quickly to prevent browning, again, not possible in-situ.
Our cleaning system is designed to remove all the damaging particles before a thorough wash process is undertaken. Rugs are pre-tested to ensure there is no colour-run during the cleaning process. Rugs are cleaned with a mild shampoo and immersed in cold softened water. Once rugs have been thoroughly rinsed they are dried quickly with the aid of air movers and dehumidifiers. A final inspection is carried out before the rugs are wrapped securely and delivered back to your home. We will un-wrap the rugs for you when they are returned.
New Look Carpet Care’s Rug Wash Process:
Dusting our rug dusting machine removes all the damaging soil from within the fibres.
Colour Bleed Test
Colours are tested to ensure they are stable and will not migrate during the cleaning process
A mild, cold. pH neutral shampoo is applied.
The shampoo is mechanically agitated into the fibres
The shampoo and soil are thoroughly rinsed with cold, softened water
The water is removed from the rug using powerful extraction machinery
The fringe is then cleaned using hot softened water
Dehumidifiers and air movers are used to dry the rugs in a temperature controlled environment
New Look Carpet Care Also Provides:
Free Collection and Delivery
Rugs will be rolled and placed inside plastic tubing for protection during transit. Rugs will be unpacked and re-situated in their original place once returned.
Pet Odour Removal
A wide range of odours can be removed with utilising appropriate techniques and the correct chemistry.
Dust Mite Removal
Dust mites are removed, improving the ‘health’ of your rugs, whilst reducing the risk to allergy sufferers.
Protective treatments can be applied to coat each fibre, protecting against wear, soiling and spills..
Moths can be removed and a specialist product can be applied to deter re-infestation.
Colour Bleed Removal
Unstable colours which have bled due to water damage or incorrect cleaning can sometimes be removed.
Damaged edges can be re-bound, fringes can be replaced or repaired and main areas can be re-weaved.